Refund and Cancellation Policy

Last updated: September 6, 2026

This policy explains how cancellations and refunds are handled for Online Individual Classes booked on frenchola.in.

Single sessions

A session can be rescheduled or cancelled free of charge with at least 24 hours' notice. Cancelling or not attending with less than 24 hours' notice forfeits that session's fee.

Multi-hour packs

Unused hours remain valid for the period communicated to you at the time of purchase and are generally non-refundable once purchased, except if requested in writing within 7 days of purchase and before any hours have been used. We may deduct any payment-gateway or processing charges that were actually incurred and cannot be recovered.

Cancellation by Frenchola

If Frenchola needs to cancel a scheduled class (for example due to teacher unavailability) and cannot offer an acceptable alternative, a replacement session will be offered or the corresponding fee will be refunded.

Missed classes

A class missed by the Student does not normally entitle them to a refund or a replacement session.

How refunds are processed

Approved refunds are issued to the original payment method within 7–10 business days.

Requesting a refund

To request a refund or discuss your situation, please contact us at contact@frenchola.in with your name and the class or pack you booked.